Complaints procedure

This procedure applies to complaints about the policies, procedures, or actions of editorial staff of the “Internal Conference of Transportation Research: Bangladesh” conference.

The ICTR welcomes constructive feedback and complaints as they provide an opportunity to further reflect on how things can be improved for the betterment of various stakeholders. Once a complaint has been received the committee members will endeavor to respond in a timely manner. The procedure outlined below aims to be fair to all parties involved.

Definition

Our definition of a complaint is as follows:

:: The complainant defines his or her expression of unhappiness as a complaint;

:: The ICTR infers that the complainant is not merely disagreeing with a decision it has made or something that has been published but thinks that there has been a failure of process e.g. an excessive delay or a rude response.

:: The complaint must be about something that is within the responsibility of the editorial department of any of the papers published by the Institute in relation to content or process.

How to make a complaint

:: The best way of contacting is through email. Please email: brrldirector@gmail.com

:: All complaints will be acknowledged within seven working days.

:: ICTR will make every effort to make a full response within 28 days. If this is not possible an interim response will be given within the same time frame. From that time on further interim responses will be provided until the complaint is resolved.

:: If the complainant remains unhappy, complaints should be escalated to the Editor-in-Chief, whose decision will be final.